FAQs

Q: How can I pay for my rental equipment?

A: We accept most major credit and debit cards, directly on line, 24 hours a day. Reservations can be made up to one year in advance.

Q: Can I transport my equipment in a private car or taxi?

A: Yes, the boot scooters are designed for transportation in a vehicle and even the pavement version will dismantle for transportation.  If you are hiring a car you may want to consider an estate or a vehicle with a slightly larger boot so you can transport the scooter alongside your luggage. 

Here is a quick video showing you how the portable (boot) scooters) dismantle:

Q: Will the equipment you offer, run all day on a single battery charge?

A: That will depend on a number of factors including the number of miles you ride and the type of terrain.  An average guest covers around 6 miles in a day and all our scooters, will easily manage an average day’s usage.  This is assuming you charge the batteries fully the night before. Charging can be carried out either whilst the batteries are still in the scooter, or you can remove the batteries which is sometimes more convenient if you are staying in a hotel room.  The weight of the passenger will also directly affect the charge life and durability of the batteries.

Q: Where do you deliver to and pick up from?

A: Delivery is included in the price for hires to all hotels, serviced apartments and B&Bs within the area shown in the map at the foot of this page.  There will be an additional charge for delivery to a private address and to locations outwith the map below. The delivery/collection charge will be calculated based on distance and drive-time from our premises and will be invoiced separately from the hire.

At the end of your hire period, if we are not collecting from you personally, you can leave the equipment with the reception or concierge and we will collect it from there.  Please do not leave the equipment in your room when you check out! if your equipment is not at the correct pick up location, by the contracted time, we reserve the right to charge your account for an extra day’s equipment hire and a collection fee. If your booking stated a delivery and collection from a private property, then we require you to provide us with the full address including the postcode of the property and also require you to be present for both the delivery and collection.

Due to security regulations we cannot offer delivery or collection to Edinburgh airport.

Q: Will it be safe to leave my scooter unattended at a local site or visitor attraction, for short periods of time?

A: Absolutely, just park your scooter in a safe place, remove the ignition key and keep it with you at all times.  Most of the main attractions are fully accessible so you should be able to park up inside at many of the locations. 

Q: How is the length of a rental calculated?

A: We offer an all-inclusive simple flat-rate rental charge per scooter. The price is calculated using a daily rate for each calendar day you have the scooter. For example: if you request delivery on a Friday at 2 pm with collection the following day at 2pm this would be a two day hire (Friday & Saturday).

The price per day decreases the longer you have the scooter on hire.

Q: What should I do if it starts to rain while operating the scooter?

A: Our scooters are water resistant. But this is Scotland and even in the ‘summer’ it can rain sideways. Should it begin to rain heavily it is recommended that you seek cover immediately.  Apart from anything else it’s not very comfortable to sit in the rain as even if you are wearing a coat, your bottom is likely to get wet!   We do hire out rain capes for a small additional fee.  These cover you and the scooter so you can drive around unhindered.  In a worst case scenario, try to keep the “dashboard” (where the key goes in) covered, possibly with a polythene bag. The scooter’s electronic components will malfunction if they are exposed to rain and a safety shut down mode will prevent operation until ALL of the components dry out.

Q: What happens in the unlikely event my scooter stops working while I’m sightseeing?

A: We replace our scooter inventory every regularly so our renters have new or like-new equipment. It is highly unlikely there will be a mechanical failure in a unit but if there is an issue (not a dead battery!), will be able to first troubleshoot the problem over the phone, then if necessary, replace the scooter

Q: How do I cancel a reservation and what is the policy?

A: You may cancel an order at any time prior to 48 hours before your reservation with a 100% refund.  However a cancellation fee of 50% will be deducted for all reservations that are cancelled after 48 hours prior to the day of delivery.  Cancellation on the day of delivery will result in the full cost of the hire being charged with no refund.

Q: Can I change or modify (shorten, extend) my reservation?

A: Contact us as soon as possible to discuss your requirements and we will always endeavour to help.

Free Delivery area map

We will deliver your scooter free if your accommodation is somewhere in this mapped area.